Frequently asked questions
Quick answers about applying, guarantees, approval times and repayment.
Do I pay any fee to apply?
No. Applications are free. The Agency never asks for payment to "process" or "fast-track" a loan — report anyone who does.
Do I need collateral?
Micro and cooperative loans use guarantors or group guarantees. Larger SME loans may require additional security.
How long does approval take?
Typically 2–4 weeks from submission, depending on field verification and committee schedules.
Can I apply if I already have a loan elsewhere?
Yes, provided you are not in default. Existing obligations are considered in your repayment capacity.
How do I repay?
Monthly through bank transfer or direct debit to the Agency's designated collection account. Cooperatives repay through their executives.
What happens if I miss a repayment?
Contact your loan officer early. Restructuring may be possible; persistent default affects eligibility for future support.
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