Contact us
Call, email, chat on WhatsApp or visit the Agency. We are here to help with applications, repayments and complaints.
Call us
Use the message form and we will call you back.
Email us
Send us a message and the helpdesk will reply.
Quick questions? Use the message form below.
Opening hours
Mon–Fri, 8am–4pm
Messages sent outside office hours are answered on the next working day.
Who to contact for what
Loan enquiries
Products, eligibility and documents. Most answers are on the Loans page and in the FAQ.
Application status
Check the stage of your application any time with your reference and phone number.
Repayments
Balances, schedules and payment confirmations are in your beneficiary portal.
Cooperatives
Group lending for registered cooperatives and trade associations.
Partnerships
Banks, development partners, off-takers and trainers working with the Agency.
Complaints & fraud
Report poor service, or anyone asking for money in the Agency's name.
Applying is free
The Agency never asks for payment to "process" or "fast-track" a loan, and staff will never ask for your bank PIN or one-time passwords. Report anyone who does.